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Completely Clueless: Duff’s Wings On Dick Road Couldn’t Buy A Clue With A Free Gift Card & A Hundred Bucks

September 9, 2011

Back around November of 2009, Duff’s Wings opened a new location on Dick Rd. in Cheektowaga.  I’d never had their wings but (as an aficionado), people had been telling me about them for years.  You probably know by now how passionate I am about chicken wings.  For the last twenty years my buddy Ron and I have been getting a double of wings every Sunday like clockwork, so when they opened up in Cheektowaga, we decided to try them out.  We fell in love with the sauce and the size of the wings were fantastic.  We ordered them every single Sunday like clockwork.

Flash forward to around June of 2010.  President Obama chose the Dick Rd. location to try out what Buffalo had to offer and the ‘Hottie with a smoking body’ news story was born.  After that, Ron and I never got an accurate order.  For seven straight months beforehand we ordered a double of wings (ten flats with Suicide, ten drums Hot) and they never got it wrong.  After the Obama visit, they couldn’t seem to get anything right.  Both of us adhere to routine, so we kept ordering for another month or so.  Then we gave up.

Every couple of months I get a hankering for their Suicide Sauce and fool myself into thinking that they’ve righted the ship.  They haven’t.  I ordered a double of wings this evening and asked for mostly flats Suicide Hot and Saucy.  I got home and found a single of wings Hot and a single of wings Suicide and they were all Extra Crispy.  Unbelievable.

Most popular franchises are at least consistently mediocre and that’s why they keep branching out.  Duff’s Wings can’t even pull that off.  Duff’s has gotten 100% of my orders wrong since mid-2010.  Not even one order has been correct.  As a bar reviewer for the Buffalo News since 2007, I’ve been conditioned to support local and avoid chains.  Here’s another experience to reinforce it.

Duff’s on Dick Road needs either new management or a staff that knows how to clean out their ears with Q-Tips before they take a phone order.  I’m done with that location, I’m done with their wings and I’m done with the entire franchise.  You’ve fucked up your last order with me.  In the short run, that doesn’t matter since they continue to fill the restaurant with tourists eager to walk in the footsteps of our current president.  If there’s one thing I’ve learned, it’s that restaurant trends change, and some day people will just stop showing up.  That’s when you learn to depend on your regulars, and if you don’t take care of your regulars, you might as well close your doors.

I look forward to the day that Duff’s closes their doors in Cheektowaga.  They haven’t lifted a finger to go above or beyond and they haven’t even approached the bare minimum of competence where I’m concerned.  In a city full of places that cook chicken wings well along with restaurants that make things the same way every time and actually write an order down and cook it correctly every single time, they’re playing Russian Roulette with the company’s profits.

Buying my wings everywhere else from now on,

Tom Waters

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